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Rossetts Commercials - Aldershot

01252 353400

Rossetts Commercials - Crawley

01293 652560

Rossetts Commercials - Eastbourne

01323 462500

Rossetts Commericals - Worthing

01903 223400

Rossetts TPS

0800 980 8303

Complaints

Complaints / Finance Agreement Queries

We are a credit broker and not a lender. To assist you with your vehicle purchase, we can introduce you to two lenders (and their finance products), both of whom we have a pre-existing relationship with (we do not source the whole market). In the event both lenders choose not to provide credit, we will refer you to a broker to attempt to source credit for you. Note however, the available terms from this broker may well be inferior to the two lenders we initially introduced you to.

We act as an agent on the lenders behalf when making this introduction. We are not an independent financial advisor and therefore, no advice or recommendation will be made. You must decide whether the finance product you choose is right for you.

We do not charge you a fee for this introduction, but we will receive a commission from the lenders we work with (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. Some lenders may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing.

For regulated agreements under the Consumer Credit Act 1974, if you would like more information on the commission payable prior to you entering into the agreement, please email your request to the email shown below within the section for contact details. For your reassurance, the amount of commission we receive from a lender does not have an effect on the amount that you pay to that lender under your credit agreement. The lender will always set this.

Van: MBFS

You can contact MBFS by using the online form

Alternatively, you can reach MBFS by the following:

Mercedes-Benz Financial Services UK Ltd
Tongwell, Milton Keynes
MK15 8BA

Telephone: 0370 847 0700

If you're experiencing financial difficulty, further information and support are available through the Customer Support and Financial Wellbeing page, where you'll find links to various organisations and charities that may be able to help.

You can also access more details on the financial services available for your Mercedes-Benz Van, including a wide range of finance products tailored by Mercedes-Benz Financial Services UK Ltd.

 

Contact Us

Our complaints processes have temporarily changed for some complaints affected by the Financial Conduct Authority's (FCA) review into the historical use of 'discretionary commission arrangements'.

Click here to read more.